Customer Success

We are proud of Prospero’s 100% deployment success rate. We have a team of service and support professionals that are deep in grocery transportation management expertise and are dedicated to making the deployment and operations of a grocery TMS system as it should be -easy and effective.

Around-the-clock support

Prospero stands behind its products, and will:

  • Have a dedicated developer answer any support calls within regular business hours.
  • Offer 24-hour emergency support for any significant outages.
  • Assist you with ongoing maintenance of your solution.

On-site training

Deploying new enterprise software can feel daunting, but don’t worry. Prospero will be there to:

  • Provide expertise from software developers sent directly to your site.
  • Ease transition by assuring employees’ previous operations skillsets are still valuable.
  • Train your employees face-to-face, answering questions in real-time.
  • Guide and help prepare your site for deployment.
  • Provide on-site support as your solution goes live.

Configured to your Needs

Beyond the box, we ensure Prospero works for you by:

  • Integrating with your existing software systems such as purchasing, order management, warehouse management, yard management, etc.
  • Baking your custom business rules directly into cleverly designed configurable components of the software solution (activity-based compensation, skeleton routes, driver bids, etc.)
  • Accommodating the complexity involved in multi-site distribution environments.

Interested in Prospero for your Grocery Transportation needs?

Get in contact